Returns & Exchange

We aim to provide high-quality products and excellent customer service. If you encounter any issue with your order, our team will assist you through the return or exchange process.

1. Eligibility for Returns & Exchanges

Return or exchange requests may be considered under the following circumstances:

• Product received is damaged during transit.
• Incorrect product delivered.
• Verified manufacturing defect.

2. Request Timeline

• Requests must be submitted within 3 days of product delivery.
• Proof of purchase may be required.
• Supporting photographs should accompany the request.

3. Conditions for Approval

• Products should remain unused whenever applicable.
• Original packaging should be retained.
• The issue must be verified by our support team.

4. Non-Returnable Products

• Used or opened products.
• Custom-formulated or bespoke materials.
• Products damaged due to improper storage or handling.
• Products altered after delivery.

5. Return & Exchange Process

1. Contact our support team.
2. Provide order details and supporting photographs.
3. Our team will review the request.
4. Approved requests will receive further instructions.

6. Contact Information

• Phone: +91 81696 72019
• Email: info@rezinate.in
• Address: 40 Bank Street, Khatau Building, Ground Floor, Mumbai – 400001